Serenity Dog Spa
Serenity Dog Spa

Need an appointment?

To make an appointment or to

receive more information,

please call 781 659-7108

You can click on our Book Online page to rquest an appointment.

 

Or you can email: serenitydogspa@gmail.com

 

We also have a lot of clients send us messages through Facebook as well.

please allow 24 hours for a confirmed appointment response to email thank you.

 

 

Payment

We Accept Cash & Credit & Debit & Checks

Business Hours & Location

Tues-Sat:    8:30am-5pm

Sun-Mon   Closed

 

Located on rt 53

263 Washington St

Norwell, Ma 02061

 

(We are open by appointment and will close after 3:30 pm if we are finished for the day.)

 

Picture of the Month

Fall nail color is in this season

 

 

 

If you would like to share a story about your pet, send us a photo and it may be featured in our Pet of the Week corner.

Form

Payment

Payment is due at time of service. We accept Cash and Credit only, sorry NO Checks.

Vaccinations

All dogs should be current to ensure the safety and well being of all our customers.

Cancellations

If you cannot keep your appointment, we ask that you please call 24 hours ahead of time so we have a chance to fill the vacancy.

 

No Show/No Call/ Frequent Tardiness

 

We understand that on occasion it may be difficult to keep your appt. or bring your dog in on-time, but if it becomes a habit to be late (over 20 mins) or a repeated no show for your appts., we will apply a no show fee.

 

Thank you for understanding.

Early Pick Up Arrival

To prevent unnecessary stress for the pet and the stylist, please do not arrive before the scheduled pick up time. Sometimes those 10-15 minutes is needed to do the final finishing touches.  If you show up early, your pet will become excited and may not allow the stylist to finish the cut the way you want it to be done.  Thanks for your understanding.

 

If your schedule changes, please call first instead of dropping by. (This will help keep us on schedule as well).

Treats and Meals Before Grooming

Please do not feed large meals or unusual treats before grooming. This will help prevent extra bathing and clean ups.

 

Clean up Fee

Please make sure to have your pet do his/her business before the grooming. Prefrably at home, but we do have a Designated area at the shop for this.

 

If your pet has frequent "accidents" (going to the bathroom), in the shop we will have to add a $10 clean-up fee. Please understand that we are on a schedule to make all our clients beautiful on time. Needing to rewash and redrying dogs after clean up sets us behind on all the appts. following theirs.

Potty Place

We have a designated area for your pet to relieve him/herself. We ask that you ONLY use this area and not walk him/her all over the grounds. Per the request of the other tenants and the town of Norwell. Thank you very much for your understanding and cooperation in this matter.

Satisfaction Policy

If for any reason you are not satisfied with our services, please tell us within 2 business days so we can try our best to correct it.  Please don't hesitate to tell us if something is not right, too much cologne, the face is left too long, nails not done, you wanted the cut shorter or longer, etc.  Our goal is your satisfaction; We take great pride in our work and want you to as well.

 

The more we know about how you want your dog to look, the closer we can get it to be what you want.  Sometimes it takes a few visits for both of us to be on the same page for the cut style.  I had one client that wanted his 2 Yorkies to look more "squared or angled" as he put it, it took a few visits to get it just right.  I did a more of a schnauzer clip on the faces and he loved it. 

 

Aggressive Dogs

We are more than willing to try and groom any dog. I have taken on a lot of clients that were "banned " from other shops as our methods help to calm a dog in preparation for grooming.  At our discretion however, we do reserve the right to refuse service to extremely aggressive dogs.

Elderly Dogs

We love our seniors canine clients, but if at any point during the groom they become too stressed, we will not continue even if they are not finished.  When a dog gets to a certain age and they have difficulty standing on the table or being in the tub for the same length of time as they used to, that is when we will shorten the grooming process. 

 

If the grooming process becomes dangerous to your elderly dog's health, we ask that you understand if we feel we cannot groom him/her any longer.  It is better for their dog's health which is more important than vanity.  Thank you for understanding.

 

Shaving Double Coated Breeds

Most people are under the impression that shaving your Golden, Lab, Husky, etc in the summer will keep them cooler and shedding less. This is a myth, once shaved they are now exposed to direct sunlight, heat or extreme cold, which can cause heat stroke in summer or frostbite in winter.



Additionally shaving can forever change the texture of the coat. Having them regularly groomed will take out the dead coat and allow air flow through the hair, which in turn cools or warms them naturally. 

 

I would like to add that I have done some more research into this matter and it seems that shaving them down for the summer will help to keep them cooler in exstream weather changes, however the first week or two you need to keep them shaded and hydrated to ensure that they don't overheat or become sunburned, and for the winter you can purchase jackets or sweaters to help keep them warmer. (I love the horse blanket style they are the easiest to put on and off)  

 

Ask us about our de-shedding process. We can take the feathering down and give them what is called a "puppy cut". This cut is done with a long attachment on the clipper and doesn't cut the double coat.

 

If your vet recommends shaving, or you really want it done, We will shave them but we will not be responsible for the coat changing or any other health problems that are a result of shaving a double coated breed.

 

Thank you for your understanding on all policies.

 

 

 

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